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Passes & Membership T&C’S
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  1. Platinum Pack Unlimited Classes Membership
  • Your Platinum Pack Unlimited Class Membership gives you access to unlimited classes in the week, as well as discounts on S REFORMER PILATES retail & local businesses.
  • Your Platinum Pack Unlimited Class Membership continues indefinitely until you advise S REFORMER PILATES in writing that you wish to cancel it.
  • When you enter into a direct debit agreement with us your recurring payments will be secured at the said rate for a period of 12 months.
  • We reserve the right to increase your direct debit after the 12month period and will notify you with one month’s written notice if this is the case. (Certain promotional membership’s may not be subject to this increase)

1.1 Suspension Policy

  • Suspension requests must be submitted by completing a suspension request form
  • We require a minimum of 5 days’ notice from the start date of your suspension
  • Suspensions cannot be backdated, nor can we process your request on the same day
  • This membership includes a maximum suspension allowance of 60 days per 12-month period.
  • Additional suspension periods (beyond the 60-day allowance) will incur a suspension fee charged at a rate of $5 per week.
  • Each suspension period must be a minimum of 7 days and include the exact start date and end date of the suspension period (start and end dates are to be inclusive of the suspension period)
  • You will receive an email confirming your suspension request within 5 days.
  • PLEASE NOTE: If you do not receive a confirmation email, please contact the studio as we have not received your request and your membership will not be suspended.

 

  1. Gold Pack Membership (3) Classes / Week
  • Your Gold Pack Membership gives you access to (3) classes per week as well as discounts on S REFORMER PILATES retail & local businesses.
  • This membership is non-refundable and non-transferable.

2.1 Suspension Policy

  • Suspension requests must be submitted by completing a suspension request form
  • We require a minimum of 5 days’ notice from the start date of your suspension
  • Suspensions cannot be backdated, nor can we process your request on the same day
  • This membership includes a maximum suspension allowance of 60 days.
  • Each suspension period must be a minimum of 7 days and include the exact start date and end date of the suspension period (start and end dates are to be inclusive of the suspension period)
  • You will receive an email confirming your suspension request within 5 days.
  • PLEASE NOTE: If you do not receive a confirmation email, please contact the studio as we have not received your request and your membership will not be suspended.

 

  1. Silver Pack Membership (2) Classes / Week
  • Your Silver Pack Membership gives you access to (2) classes per week as well as discounts on S REFORMER PILATES retail & local businesses.
  • This membership is non-refundable and non-transferable.

3.1 Suspension Policy

  • Suspension requests must be submitted by completing a suspension request form
  • We require a minimum of 5 days’ notice from the start date of your suspension
  • Suspensions cannot be backdated, nor can we process your request on the same day
  • This membership includes a maximum suspension allowance of 30 days.
  • Each suspension period must be a minimum of 7 days and include the exact start date and end date of the suspension period (start and end dates are to be inclusive of the suspension period)
  • You will receive an email confirming your suspension request within 5 days.
  • PLEASE NOTE: If you do not receive a confirmation email, please contact the studio as we have not received your request and your membership will not be suspended.

 

  1. Bronze Pack Membership (1) Classes / Week
  • Your Silver Pack Membership gives you access to (1) class per week as well as discounts on S REFORMER PILATES retail & local businesses.
  • This membership is non-refundable and non-transferable.

4.1 Suspension Policy

  • Suspension requests must be submitted by completing a suspension request form
  • We require a minimum of 5 days’ notice from the start date of your suspension
  • Suspensions cannot be backdated, nor can we process your request on the same day
  • This membership includes a maximum suspension allowance of 15 days.
  • Each suspension period must be a minimum of 7 days and include the exact start date and end date of the suspension period (start and end dates are to be inclusive of the suspension period)
  • You will receive an email confirming your suspension request within 5 days.
  • PLEASE NOTE: If you do not receive a confirmation email, please contact the studio as we have not received your request and your membership will not be suspended.

 

Cancellation policy 

  • To cancel your membership simply email info@sreformerpilates.com. A minimum of 14 days prior to your next billing date to stop future payments.
  • A minimum of 14 days’ notice is required before the next payment due date to ensure that payment is not debited. If we do not receive the required 14 days’ notice and the scheduled payment is debited refunds will not be issued.
  • You will receive an email confirmation to advise your cancellation has been processed, if you do not receive confirmation within 5 days of sending your request, please contact the studio.

 

Declined Autopay Policy 

  • A dishonour fee of $15.00 will be charged to you by Ezidebit for any payments that are unable to be processed.
  • We reserve the right to charge reasonable administration fees for students whose payments fail on a regular basis.
  • We reserve the right to terminate membership for students who fail to respond to correspondence from us regarding failed payments.
  1. $60 Introductory Pack – Unlimited Classes For (2) weeks
  • New clients only 
  • Activates from your first class
  • Strictly no suspensions or extensions on this pack
  1. 10 Class Pass
  • Valid for 30 days
  • Activates from your first class
  • No suspensions or extensions, not transferable
  1. 10 Class Pass & 20 Class Pass
  • Valid for 3 months
  • Activates from your first class
  • No suspensions or extensions, not transferable
  1. Private Session 1:1 
  • No suspensions or extensions, not transferable
  1. Casual Class / Drop In
  • Valid for 1 x class
  • Expires 7 days from purchase date

 

Government Regulations

  • If S REFORMER PILATES is forced to close due to government lockdown regulations, you will be contacted via email and given the option to extend your class pack/membership for the term of the closure period. If masks are enforced by the government for our health and safety, S REFORMER PILATES will still operate as normal. A medical certificate or exemption letter will be required if a mask cannot be worn, Class packs will not be extended during this time unless medical documentation is provided.

 

Studio Procedures, Policies & Etiquette

  • Late entry to class  – with respect for your fellow class members and teacher we kindly ask that you arrive early and be ready for class at least 5 minutes prior to class starting.The instructors have the right to refuse you entering into the door if you are later than 15 mins.
  • S REFORMER PILATES in no way responsible for the safekeeping of your personal belongings while you attend class. S REFORMER PILATES does not assume responsibility for any lost or stolen personal property.
  • Should a scheduled instructor require a substitution S REFORMER PILATES holds the right to change. 

 

Bookings Procedures & Policies 

Effectively managing your class bookings is important to ensure everyone has an opportunity to attend their favourite classes. We hope this policy encourages our community to make schedule changes in a timely manner and provides the information needed to help us reduce the number of No Shows & Late Cancellations for the benefit of all

 

BOOKINGS

  • Bookings can only be made using the online booking system (S Reformer Pilates Branded App / website/timetable or the Mindbody App)
  • We cannot accept bookings via any other method (including in person at the desk) 
  • Please only book yourself into a class (including the waitlist) if you are 100% committed to attending that class.
  • If you can no longer attend a class, we ask that you cancel your booking as soon as possible to give someone else an opportunity to attend.
  • You must cancel 6 hours prior to class commencement to avoid incurring a Late Cancel Fee.
  • If you fail to attend class OR fail to cancel at least 6 hours prior to class commencement, you will be charged a Late Cancel Fee.
  • The Late Cancel Fee is equal to the value of the pass being used to pay for the class (i.e. you forfeit that pass) or in the case of unlimited passes a fee of $15 will be charged to your credit card or account
  • Fees will be automatically deducted, if we are unable to process the payment future booking restrictions may be applied until the fee is recovered
  • If you wish to cancel a booking you must do so via the online booking system
  • A class must have a minimum of 2 participants to run, S Reformer Pilates reserves the right to cancel a class at their discretion. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged, and your session will be re-credited to your account.

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